Since its establishment in 2004, Njord Latvia has built a strong reputation through long-term client relationships and high-quality legal services. Over the years, the firm accumulated deep knowledge about its clients, but much of it remained fragmented.
“Over the years, we built up a lot of valuable client knowledge – but it was spread across emails, documents, and individual experience,” says Dmitri Kolesnikov, Partner at Njord Latvia. “As we worked with more clients, it became clear we needed a more structured approach.”
Putting Client Relationships at the Center
For Njord, client loyalty is not just a goal, it’s a core principle. The firm aims to deliver a consistent, high-quality experience to every client – regardless of team or touchpoint.
To support this, Njord implemented Crespect, introducing a more structured approach to managing relationships and business development. This created a shared, transparent view of client interactions across the firm, enabling better coordination and more proactive engagement.
At the same time, Crespect helps streamline administrative work – from compliance processes to case management and invoicing review – reducing manual effort across the firm. With less time spent on internal tasks, lawyers can focus more on building and maintaining client relationships.
“Crespect helps us prioritize what truly matters: relationships come first, cases follow,” partner adds.
A Commitment to Transformation
Njord approached this as a strategic initiative, not just a tool implementation. The firm introduced a dedicated Digital Transformation Officer role to ensure long-term adoption and impact, and leveraged Latvian government funding to accelerate the process.
“We now have a clear, shared understanding of our clients and ongoing activities,” says Kristine Kovalenko, Digital Transformation Officer at Njord Latvia.
That visibility allows us to be much more proactive and coordinated as a team.
Today, Njord benefits from a structured foundation for both client relationships and legal services. With better access to information and less operational friction, lawyers can focus on delivering value – supported by a consistent, firm-wide approach.
This clarity, combined with a more structured approach to client and operational data, allows lawyers to spend less time on internal processes and more time delivering value to clients – supported by a consistent, firm-wide way of working.
